I was so excited the day I bought a washing machine. Walking down Junti Bazaar, the infamous road with dozens of appliance and electronic shops, I knew the exact the machine I was looking for, the Whirlpool Stainwash. My knuckles had begun to hurt and had the beginning signs of becoming raw and red, and I knew I would go crazy doing one more load of laundry in a bucket. I had saved money from February, added it to the money budgeted in March, and took it down to buy my machine. I checked a few stores, had a friend bargain for the best price, and made my big girl purchase.
They told me it would arrive the next day, however it did not, it arrived the same day much to my surprise!
It arrived by bicycle cart, and the delivery man hauled it upstairs on his back. He took it out of the box, asked for the delivery charge, and proceeded to leave. Through my nervous smile, I asked if he was going to instal the machine. Not able to form a sentence in English, the delivery man said only the word "Whirlpool" and left.
I looked at the directions, and thought, "Ok, I can do this!"
Soon after, my phone rang, and it was Whirlpool! But in Hindi. What?! I can't speak Hindi yet! I waited for the recording to go through it's spiel, but when a person came on the line, they too were speaking Hindi.
"I'm sorry, mujhe Hindi nahi aati hai." (I'm sorry, I don't speak Hindi.)
I hear from the other side, "Oh!"
I'm sure this is quite confusing to them. I mean, someone says they can't speak in the exact language they are speaking. But trust me people, I can't speak anything other than 5 basic phrases and vocabulary words for the living room.
Soon, another person comes on and again is speaking Hindi.
"I'm sorry, mujhe Hindi nahi aati hai."
"Oh!"
Finally, the third person comes on speaking English, "Hello, how may I help you, Madam?"
"Um, you called me. Is this Whirlpool?"
After the confusion settled, they asked if a Whirlpool representative could come and demonstrate how my new machine worked. A few hours later a man in a suit and tie, still wearing his motorcycle helmet rang my door bell. When he realized that the machine wasn't connected, he gave a little huff, because machine installation wasn't part of his job. I gave a little shrug, and he "installed" it.
Yes, that is masking tape and clear packing tape holding wires together from the washing machine plug that is too big for the electrical outlet. I told him this wasn't safe or acceptable.
"Oh no, madam, very safe."
He proceeded to turn on the machine, and told me that all I had to do was push start, and not worry about the other 10 buttons/options on the machine. They didn't matter.
Thank you, Whirlpool.
At first I was a little upset, and even a little offended that he didn't think I knew how to turn on the machine. But then I realized that fully automatic washing machines are a fairly new thing here. Most of India is doing their washing by hand, and if they do have a machine, it is most likely only semi-automatic, requiring that you must shift the load in the middle of the wash. By telling me that all I have to do is push start, he was saying that the machine does all the work. But that still left the problem of the plug, which I knew he couldn't/wouldn't fix. For the rest of the month my budget was very tight, and I wasn't able to hire an electrician to come and install a new outlet. So I continued to hand wash my clothing.
But red knuckles! It didn't matter. I had to endure.
Finally pay day came and I could hire an electrician! I went down to the neighborhood electrical shop, told them what I needed, and they said they would send someone the next day! Yes! I stayed home the entire day waiting for him to come. Hours went by and the sun set, no electrician. I was so frustrated! I had wasted an entire day! The next day was Sunday, and I knew he wouldn't come then. Monday is my day off, and I try keep that day to myself, but I went back out to the electrical shop and asked why he hadn't come.
"Sorry, madam, he will come tomorrow."
"But he can't come tomorrow. I won't be home. Can he come today?"
"No, he will come tomorrow."
"But I won't be home! Can he come another day? Maybe Thursday?"
"No, tomorrow."
At this point I am yelling, "I WON'T BE HOME TOMORROW! HE CAN'T COME!" and everyone is looking! All I want to do is wash my huge pile of clothes collecting in the corner of my room without getting red knuckles! The culture stress had become too much, and I started crying. I ran back to my auto rickshaw and ask to be taken home. This is why we need a day off.
Fast forward three days to Thursday. I'm walking to a coffee shop to study my Hindi, when a man on a motorcycle stops beside me on the side of the road. Normally, not much good comes from these situations, so I politely brush him off, and keep walking. Again, he yells to me something in Hindi, and I ignore him. And then I hear it "Kandewal", the name of the electrical shop. I turn around and ask him if he is from Kandewal, and with a smile he nods his head. WHAT?! I had given up on them, and I thought they had given up on me, the crazy American.
I meet him at my house, and an hour later, I have a new electrical outlet and a safe, working washing machine.
I realize now how confusing my response was to the electrical shop guy. No one leaves their house unattended. Whether it is the wife, child, or maid, someone is always home during the day. He had no point of reference when I said that I wouldn't be home, because he assumed someone else would be. My guess is that the electrician came on Tuesday, and when I didn't answer the door, he tried again on Thursday. How he found me on the road is still fully unknown, but I'm sure he asked around my community and enough people had seen me walking, they pointed him in the right direction.
I'm still learning what it means to live here. Things are run so differently in this culture. Time is not a highly placed value and does not dictate their schedules. Women are not normally the ones to line up work that needs to be done, so it confuses people when I try. And the quality of work is much different than I am used to. I praise God for grace through this transition and time of culture stress, and I know, unfortunately, this won't be the last occurrence. But for now, I'm thankful for a washing machine and no more red knuckles!